Having Issues with the latest Upgrade Version

[BilMarWebPub]

I sent an email a couple of days ago and haven’t received a response yet, so I’m going to assume I will probably get a quicker response in this forum.

I just upgraded to the latest version, and noticed when I attempt to open and play any of the sample files, the software indicates an error related to a MagCore.dll file. When I close the program out and attempt to reopen the software it just flickers and doesn’t reopen.

I have to reboot my computer for the software to open up again and use it.

Then another issue came about when I was just working in the software program, and without accessing any files, such as the sample ones, I would close the program out and re-attempt to open it again without success.

I downloaded your SlideEffect.exe Diagnose program and ran it, but not sure if you received any data.

Hopefully if anyone has come across this issue, some help would be appreciated.

Bill

[alain]

Hi,

Sorry I was out for the weekend.

Slide Effect uses the unified video system of Windows called DirectShow. It is a nice system, but sometimes, if a problem occur on one software (in your case Arcsoft) it may cause problem on other unrelated software.

I googled for the problem. Please do the following:

1) Go to Control panel, installed programs, select Arcsoft and choose “Repair” option.

If it does not fix the issue, go to step 2.

2) Install a complete movie codec package like CCCP or Vista codec package:
http://www.cccp-project.net/
http://shark007.net/vistacodecpackage.html

If it does not fix the issue, go to step 3.

3) Follow instructions here: http://pcsupport.about.com/od/findbyerrormessage/a/magcore-dll-not-found-missing-error.htm

Hope it helps!

[Author]

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