Exported EXE file will not run on a machine with XP

This topic has 5 replies, 2 voices, and was last updated 14 years, 4 months ago by MOS.

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August 22, 2011 at 07:15 #10124

MOS
Member

I’ve exported my Slides from my machine with Win7. I’ve made a copy of the EXE file, and when I run this file on another machine with XP – it starts and runs slide # 1 – when turning to Slide # 2 – it freezes dead – full stop.

Why ? What should I do ?

August 22, 2011 at 07:46 #10125

alain
Keymaster

Hi,

Well, That’s not expected…

Difficult for me to help without more details, can you do the following:

1) Download the following file:
https://www.slide-effect.com/others/SE_Diagnose.zip
– Unzip it on the desktop.
– Double-click on SEDiagnose.exe
This tool will do some check on your computer and automatically send a report to us.

2) Is it possible for you to send me the project file (*.SEF) of the faulty presentation? This way I can run it on a low end XP machine and see what’s going on. Please use http://www.dropsend.com service to send me the file.

September 4, 2011 at 17:18 #10126

MOS
Member

Hi,

1. I’ve downloaded your zip file – and running it on the the xp machine tomorrow in the office.
2. Ref dropsend. I’ll be more than happy to send you the sef file, but to which email adress ?

September 4, 2011 at 17:56 #10127

alain
Keymaster

please send it to alain@slide-effect.com

thanks.

September 5, 2011 at 11:38 #10128

alain
Keymaster

Hi,

Thanks for the file. I had a quick look in it, and it seems the show stops on your XP machine just when playing the first movie (in background of the second slide).

Please do the following on your XP machine, this will (hopefully) resolve the issue:

1) Please update Windows Media Player using this link: http://windows.microsoft.com/en-US/windows/downloads/windows-media-player
2) If it is still not working, please download this package: http://mini.intternet.org/cccp/Combined-Community-Codec-Pack-2010-10-10.exe and install it.
3) If it is still not working, mail me back.

(copy by email)

September 10, 2011 at 13:18 #10129

MOS
Member

Hi Alain,

I’ve done your recommendation # 1 – the Win Media Player Update.
I’ve also updated the machine with every other kind of updates from Windows Update.

This resolved the issue completely – BIG THX !!
My SE exe file now runs very fine 

Reg
MOS

(copy by email)
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Exported EXE file will not run on a machine with XP

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