Problem? Please read this.

[alain]

If you encounter problems using Slide Effect, please do the following:

1) Download and run the following test program:
https://www.slide-effect.com/tools/SlideEffectDiagnose.EXE
This tool will send a report to our server.

2) Then, send us a mail to info@slide-effect.com with the following informations:

• Detailed description of the problem you encounter.
• If the problem occur on a particular presentation, please send us the project file (*.SEF) using http://www.dropsend.com service.

Then we will mail you back as soon as possible.

[joe opus]

Unable to start slide show of approx. 350 slides. Receive error code se.exe has stopped working. Unable to load the following texture\tmp\635206705520084733_bitmap.png

Downloaded and ran test program. email forwarded, I think.

[alain]

I just sent you an email.

[Thai.ta]

I have not been using the Slide Effect Presentation for a while, To day upon uploading the pictures, I notice that the pictures lost their colors/discolored after loaded . I’ve never had this issue before.
What did I do wrong?
Please advise.

Many Thanks,
Thai Ta

[alain]

Seems also strange to me. Did this occur with a picture or a movie? If it is a movie the problem may come from bad codecs installed on your computer. If it is picture, well.. send me a test SEF file to let me check if I am able to reproduce the issue.

[Author]

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