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  • #10452
    jearleanj
    Member

    Hi i just changed my PC and reinstalled Slide effect on the new system.
    I copied some files made using the previous Pc and opened it.
    It opened fine but when i tried to view the presentation using the play presentation button i get an error
    ” Unable to Create 3D Scene”.
    Can you please offer some help on this problem
    Thank You

    #10453
    alain
    Keymaster

    Please check you have installed the display drivers and you are not using generic drivers.

    If it does not work, can you do the following?

    – Download the following file:
    https://www.slide-effect.com/tools/SlideEffectDiagnose.EXE
    – Run it (double-click on it) – enter your email to help us find the report in the list

    This tool will do some check on your computer and automatically send a report to us.

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